Legal

Data Deletion Request

CallVault, developed by Codinja Nexus Private Limited

This page explains how to permanently delete the account/subscription data CallVault stores about you. For our full data practices, see our Privacy Policy.

How to request deletion

Instant

Option 1 — In the app

  1. Open CallVault
  2. Go to Settings → About
  3. Tap "Delete My Data"
  4. Confirm when prompted
Up to 7 days

Option 2 — By email

  1. Open CallVault → Settings → About → "Delete My Data" → copy your Account ID shown there
  2. Email callvault.support@codinja.com with the subject line "Data Deletion Request" and include your Account ID if you have it
  3. We will process your request within 7 business days and confirm by email once complete

We don't collect your name, email, or any other personal identifier anywhere in the app — your Account ID is the only way we can locate and delete the correct data. If you no longer have the app and don't have your Account ID, contact us anyway and we'll do our best to assist, though without an Account ID we may be unable to verify which specific record is yours.

What gets deleted

Subscription/entitlement status (plan, active/expired, unlocked features, expiry date)Immediately
Google Play purchase reference token (used to re-verify your subscription)Immediately
Your anonymous account identifier — the account itself, not just its dataImmediately

What is not affected

  • Your call log, contacts, blocklist, Call Flow Rules, and Esports session history are stored locally on your device, not on our servers — this deletion process doesn't apply to them since we never had them. To remove this data, use Auto Delete, clear it manually in the app, or uninstall CallVault.
  • Crash and usage diagnostics (Firebase Crashlytics and Google Analytics for Firebase — see our Privacy Policy, Section 6) use a separate, per-install identifier from the account ID tied to your subscription, and are not deleted by this process. This data contains no call, contact, or message content, and is not linked to your name or email. If you'd like it removed, you can reset your Firebase installation identity by clearing CallVault's app storage or uninstalling and reinstalling the app, or contact us and we'll pass along a manual removal request to Google on your behalf.
  • An active Google Play subscription is not cancelled by this process — it's managed entirely by Google Play. To cancel a subscription, use the Google Play Store app or play.google.com/store/account/subscriptions. If you have an active subscription and request data deletion, it will be automatically re-verified and your premium features restored the next time you open the app, under a new account identifier.
  • Records Google Play itself retains of the transaction (for tax, fraud-prevention, and legal compliance purposes) are outside our control and outside the scope of this request — see Google's own policies for those.

Retention

We do not retain any backup or archived copy of deleted subscription/account data beyond what's needed to complete the deletion request itself (typically immediate for in-app requests, within 7 business days for email requests). Crash and usage diagnostics are retained by Google Firebase per its own standard retention periods — see the Privacy Policy for details.

Contact us

Codinja Nexus Private Limited
Email: callvault.support@codinja.com
Address: H.no-250B, Admorod, Dramapur, Chinchinim, Salcete, Goa 403715, India